Wouldn’t it be lovely if you could get a spec for a project and just work through it until it’s done? Nice and simple, sales begin at the beginning and end at the end. Unfortunately, it rarely happens like that does it?
What I’m grappling with at the moment is how to deal with projects when clients change their minds part way through – whether it’s what the website does or the information it contains. Of course minor changes to content aren’t a big deal, that’s the great thing about websites. But the more the project moves away from the original specification the harder (and more long-winded) it can get.
How do other businesses deal with this? I’m sure it’s not just web design that this happens to. How far away from the original spec can a project go before we have to start mentioning ‘additional charges’…? It’s a tough one.