Brilliant Business Books » Customer service http://www.brilliantbusinessbooks.co.uk and other ramblings of a small business owner Wed, 01 Feb 2012 20:16:57 +0000 en hourly 1 http://wordpress.org/?v=3.0 Five Star Service, One Star Budget http://www.brilliantbusinessbooks.co.uk/archives/282 http://www.brilliantbusinessbooks.co.uk/archives/282#comments Fri, 15 Aug 2008 18:18:19 +0000 Emily http://www.brilliantbusinessbooks.co.uk/?p=282 Five Star Service, One Star Budget by Michael HeppellAnother brilliantly inspiring book by Michael Heppell. Five Star Service, One Star Budget is a very enjoyable read and cram-packed full of practical advice on how to provide outstanding customer service. The author has a fast-paced, hugely enthusiastic style that pulls you along. I wish all business books could be like this – to the point, fun, easy to read and making you want to jump up and put it all into practice.

Some of the advice may seem like it’s common sense in a ‘I already knew that’ kind of way, but as the author points out – it’s not the knowing, it’s the doing that counts. If nothing else the book acts as a reminder of what you should be doing. You can use it to dip into when you feel your business needs a boost, or as a manual for transforming your customer service if you work through it a chapter at a time. Well worth a read.

A truly brilliant business book.

Rating: 5 out of 5 stars

Buy “Five Star Service” from Amazon >

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