The Need for Change


The Need for Change is a short book (just 80 pages) outlining how change can improve customer service, ampoule reduce costs and improve performance.

I’ve been struggling to decide what to say about the book. I think this is because my feelings are somewhat ambivalent towards it. I don’t particularly dislike the book – there’s a lot of good in it, patient it’s not a difficult read, and the examples used are quite interesting. I think the problem is that despite that it just didn’t grab me. Because of that’s it’s taken me a ridiculously long time to get through it, despite its length. Maybe it’s that the examples led me to see how the concepts could be applied to large organisations with detailed systems, but I struggled to see how to apply it to my own small business. So, even though I could step back and say ‘there are some good points here’, I felt too distanced from it to get enthused.

In conclusion, I would say it’s worth a read if it lands in your lap but I wouldn’t rush out to get a copy.

Buy “The Need for Change: Four Trends Endangering Every Organisation and What to Do About Them” from Amazon >

Rating: ★★½☆☆

Five Star Service, One Star Budget

Five Star Service, <a href=cialis sale One Star Budget by Michael Heppell” width=”1″ height=”1″ />Another brilliantly inspiring book by Michael Heppell. Five Star Service, One Star Budget is a very enjoyable read and cram-packed full of practical advice on how to provide outstanding customer service. The author has a fast-paced, hugely enthusiastic style that pulls you along. I wish all business books could be like this – to the point, fun, easy to read and making you want to jump up and put it all into practice.

Some of the advice may seem like it’s common sense in a ‘I already knew that’ kind of way, but as the author points out – it’s not the knowing, it’s the doing that counts. If nothing else the book acts as a reminder of what you should be doing. You can use it to dip into when you feel your business needs a boost, or as a manual for transforming your customer service if you work through it a chapter at a time. Well worth a read.

A truly brilliant business book.

Rating: ★★★★★

Buy “Five Star Service” from Amazon >

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